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Frequently Asked Question About: Top Ten Frequently Asked Questions X-Arcade Joystick Questions Purchase/Shipping Questions Money Back Guarantee Policy Lifetime Warranty Policy Product Return Policy Privacy Policy

Frequently Asked Questions
	Can I buy the X-Arcade in other countries?
	When will I receive my order order ?
	Where does the X-Arcade™' ship from?
	How much are the shipping charges for X-Arcade?
	What is the warranty of X-Arcade?
	What is the return policy?
	Can I buy in retail stores?
	Are the products in the store in stock right now?
	Who makes the X-Arcade™?
	Why should I buy from XGAMING?

	Will my payment be secure?
	Can I order via phone?

Can I buy in other countries?

The X-Arcade™ is currently distributed in

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When will I receive my order?

All products ordered from XGAMING, Inc's online store are in stock and available for immediately delivery within 24 hours. Any order received before 10:00 AM EST (Chicago) ships same day. Orders received after will ship the following business day.

Feel free to call Toll Free 1-866-942-6464 M-F 9-5 Eastern if you need help determining best shipping method.

XGAMING, Inc uses DHL to deliver packages and you'll receive an emailed delivery notifications upon shipment from our warehouse with your tracking number.

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Where does the X-Arcade™ ship from?

Orders ship from Xgaming's warehouse near Chicago, IL.

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How much are the shipping charges for the X-Arcade™?

Shipping costs for orders from XGAMING, INC depend upon the methods and options you choose. Below is the chart for for USA Ground Shipping.

*Note The X-Arcade Machine do not qualify for free shipping!

Worldwide: X-Arcade Solo $60, Dual $50 and $99.95 for Tankstick

Please use the SHIPPING CALCULATOR on view cart page cart to get exact shipping cost to your exact location. NOTE: Shipping will be added prior to checking out, but after you enter your personal information.

Depending on your international location--you should order from the nearest international reseller here. We ship with DHL, UPS, USPS, or FedEx. nternational customers will be responsible for all duties imposed by their country.

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Are the products in stock right now?

All products ordered from XGAMING, Inc's online store are in stock, and available for immediately delivery within 24 hours. We do not carry any items which are not stocked. All items we manufacturer or inventory in our warehouse in Chicago, IL

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What is the warranty?

The X-Arcade™ is built to be bulletproof, and so is the warranty that comes with it. XGAMING Lifetime Warranty covers your X-Arcade™ for LIFE. It’s that simple. No gimmicks, industry leading warranty.

In the event that your X-Arcade™ can’t take a beating or is defective, XGAMING will either fix it, send you replacement parts, or send you another one. We’ll even pay the tab for all the shipping charges! (See Terms).

No other gaming company on the planet has the huevos to offer such a warranty. Ever wonder why?

Oh yeah!.... you’ll also get Toll Free Support, Online Live Help, and a 30 Day Money Back Guarantee.

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What is the return policy?

The X-Arcade™ includes an unprecedented 100% Satisfaction, 30 Day Money Back Guarantee, with no questions asked! Take 30 days to be sure the X-Arcade™ is the best controller available. If it isn't, just send it back for a full refund. See terms and return procedure.

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Can I buy in retail stores?

The X-Arcade™ is currently available at the following major retail outlets in North America. New chains are expected soon.

See More Information About Retail Stores

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Who makes the X-Arcade™?

The X-Arcade™is manufactured by XGAMING, INC, a company recognized as one of the highest quality video game accessory manufactures in the world.

XGAMING is a high end development firm with an industry leading reputation for gaming product design. We are passionate, relentless, and forever on the hunt for the “ultimate gaming experience.” That passion is impossible to ignore, you can see it and touch it in everything we do .

The X-Arcade™brand includes products aimed at recreating the arcade experience in the home and has been established as the standard for “the ultimate arcade gaming experience.”

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Why should I buy from XGAMING™?

The X-Arcade™ is by far the highest quality, highest rated, highest performance arcade controller on the market.

Here are some small facts about XGAMING™.

• All orders are shipped within 24 hours.
• 100% Satisfaction Guaruantee
• 30 Day Money Back Guaruantee.
• Lifetime Warranty backed by a company who can honor it.
• Pre-delivery alert sent to you via email to let you know when product will arrive.
• Helpful Toll Free and Online technical support during business hours.
• We do not share ANY information about you with third parties.
• Tax is only charged to PA residents.
• Accept all credit cards, paypal, COD and paydirect.
• XGAMING has been recognized for it's unparallel customer service.
• Verisign secure ordering system with back end provided by Oracle.
  
  

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SECURE ON-LINE PAYMENTS

100% Safe Shopping Guarantee
Our 100% Safe Shopping Guarantee protects you while you shop at XGAMING/X-Arcade, so that you never have to worry about credit card safety. Period.

How does X-Arcade protect customer information?
All of the information you enter to place an order will be stored using a secure server. We use state-of-the-art 128-bit SSL encryption verified, issued, and certified by Verisign. The secure server software (SSL) encrypts all information you enter before it is sent to us. You can always be aware of a secure page by spotting the lock in the bottom status bar of your browser. Furthermore, all of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility.

Guarantee Details
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, XGAMING, INC will cover the entire liability for you.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures

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Is customer information stored online?

Although XGAMING™collects and stores information, we do not share ANY information about you with third parties. We consider spam and any sharing of your information to be an UNNECCESSARY BUSINESS PRACTICE. We recognize you place an order or sign up for our mailing list for the sole purpose of receiving information from XGAMING, not it's partners.

Your private information is housed on the most reliable servers in the world, through our customer relationship management partner, Oracle, Inc.

Your information will never be shared with any party, for any reason.

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Can I order via phone?

XGAMING has a toll free tech support and sales number

1-866-942-6464
1-866-XGAMING

You can call this number during normal business hours, Monday - Friday. If you reach this number after business hours, you can leave a message and your call will be returned the next business day, guaranteed.

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